Steve Jobs was right on this point. Give the customer an experience, not just a product. And that applies to those of us providing freelance services in the publishing industry (yes, it does!). I see the customer experience as being 50% product quality, 50% customer service. In the end, my job is to service the customer experience. Product Quality I'll start with the most obvious half of that experience. It's comparable to the "experience" section of a resume if you were looking to …